The Unexpected KPI In The Age of AI: Trust

Josh Stinchcomb started at Condé Nast navigating the disruption from print to digital before joining Dow Jones eight years ago to bring the Wall Street Journal into the next chapter. Now as Global CRO, his obsession is the same as it has always been: trust. And in a world where AI models are only as good as the data that feeds them, Dow Jones has something most companies do not.

From Condé Nast to Dow Jones: Josh watched the first great disruption in media up close at Condé Nast, where he oversaw digital properties and built a centralized branded content studio. Everything he learned there turned out to be exactly what Dow Jones needed when he arrived eight years ago. 📰

Trust Is the Obsession: High-stakes decisions are being made every day using Dow Jones data. The bar for accuracy is incredibly high, and that is exactly what makes it incredibly valuable. Josh calls it an obsessive focus on being trusted. 🎯

Crossing the Streams: Dow Jones is just beginning to unlock what happens when its business, risk, and energy verticals work together. Net new capabilities. Net new analysis. And a path to a billion dollars in EBITDA over the next five years. 📊

AI Needs Better Data: Every large language model is only as good as what goes into it. Josh sees Dow Jones as uniquely positioned to make those models more valuable by feeding them exclusive, useful, and insightful information that nobody else has. 🤖

Meet Everyone You Can: The advice Josh would give his younger self is simple. Take the time to meet people even when it does not seem immediately useful. People remember when you gave time you did not have to give. 🤝